Terms & Conditions

Welcome to Soft Bums. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General Use

• The content available on this website, including text, images, product descriptions, logos, graphics, and other materials, is for informational and shopping purposes only.
• You may use this website for personal and lawful purposes only.
• Unauthorized copying, reproduction, distribution, or commercial use of website content without written permission is strictly prohibited.
• Soft Bums reserves the right to modify website content, policies, or product details at any time without prior notice.

2. Product Information

We aim to provide accurate product descriptions and images.

However:

• Product images are for reference purposes only
• Slight variations in color, design, size, stitching, packaging, or appearance may occur
• Product availability is subject to stock status
• Prices may change without prior notice
• We reserve the right to correct errors related to pricing or descriptions

3. Orders & Payments

By placing an order:

• You agree to provide accurate billing, shipping, and contact details
• Orders are confirmed only after successful payment verification
• All orders are subject to availability and verification
• In case of payment failures, technical errors, or suspected fraudulent activity, Soft Bums reserves the right to cancel or reject the order

4. Shipping & Delivery

• Orders will be processed and shipped within the estimated timelines mentioned on the website
• Delivery timelines may vary depending on courier availability, customer location, or unforeseen circumstances
• Soft Bums is not responsible for delivery delays caused by third-party courier services

5. Returns, Replacements & Refunds

• Returns, replacements, or refunds are accepted only for damaged or defective products received during delivery
• A complete unboxing video from opening the sealed package is mandatory for claims
• Claims must be reported within 24 hours of delivery
• Requests without proper proof may not be accepted

Please refer to our Return & Refund Policy for complete details.

6. Limitation of Liability

Soft Bums shall not be liable for:

• Any indirect or consequential losses
• Product misuse, mishandling, or improper usage after delivery
• Temporary website downtime, technical interruptions, or system errors
• Delays caused by third-party service providers

7. Privacy

Any personal information shared through the website will be handled according to our Privacy Policy.

8. Intellectual Property

All website content including logos, images, text, branding, and product materials are the property of Soft Bums unless otherwise stated.

Unauthorized use or reproduction is prohibited.

9. Policy Changes

Soft Bums reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website indicates acceptance of updated terms.

10. Contact Information

For questions or support:

Soft Bums

📞 Phone: +91 95008 28559
📧 Email: guganenterprises1925@gmail.com