RetuReturn & Refund Policy

At Soft Bums, we are committed to delivering quality products that are carefully checked before dispatch. Customer satisfaction is important to us, and we strive to ensure every order reaches you in perfect condition.

1. Return Eligibility

Returns, replacements, or refunds are accepted only if the product is received in a damaged or defective condition due to shipping/transit issues.

To be eligible:

• A complete unboxing video from the moment the sealed package is opened is mandatory
• The damage or defect must be clearly visible in the video
• The issue must be reported within 24 hours of delivery
• The product must remain unused and in its original packaging

Claims submitted without a valid unboxing video may not be accepted.

2. Non-Eligible Return / Refund Cases

Return or refund requests will not be accepted for:

• Change of mind after purchase
• Incorrect product ordered by customer
• Product misuse, mishandling, or improper use
• Minor differences in color, design, size, or packaging due to display settings or manufacturing variations
• Products that have already been used, washed, or altered
• Claims reported after 24 hours of delivery
• Requests without valid proof (unboxing video/photos)

3. Return Request Process

To request a return, replacement, or refund, please contact our support team with:

• Order Number
• Complete unboxing video
• Clear photos of the damaged/defective product
• Brief explanation of the issue

Our support team will review the request and verify eligibility.

4. Refund Policy

If a refund request is approved:

• Refunds will be processed after verification and approval
• The refund amount will be credited to the original payment method
• Processing may take 5–10 business days, depending on your bank or payment provider

If a replacement product is available, we may offer a replacement instead of a refund.

5. Replacement Policy

Approved claims may be resolved through:

• Product replacement (subject to availability)
  or
• Refund (if replacement is unavailable)

The final resolution will be determined after review.

6. Contact Information

For return or refund assistance, contact us:

Soft Bums

📞 Phone: +91 95008 28559
📧 Email: guganenterprises1925@gmail.com