Privacy Policy

At Soft Bums, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share while using our website or placing an order with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

Information you voluntarily provide, such as:

• Full Name
• Phone Number
• Email Address
• Billing Address
• Shipping Address
• Payment Information (processed securely through trusted payment providers)

Automatically Collected Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website usage activity
• Cookies and analytics data

2. How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Send order confirmations, updates, and delivery notifications
• Provide customer support
• Improve website functionality and shopping experience
• Prevent fraudulent transactions
• Send promotional offers or updates (if you opt in)

3. Payment Security

Soft Bums does not directly store your complete debit/credit card details.

All payments are processed securely through trusted third-party payment gateways. While we take reasonable precautions, no online transaction system is completely risk-free.

4. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Enhance website performance
• Analyze visitor behavior and website traffic

You may disable cookies through your browser settings if preferred.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties such as:

• Payment gateway providers
• Shipping / delivery partners
• Website service providers
• Legal authorities, if required by law

6. Data Protection

We take reasonable security measures to protect your personal information against:

• Unauthorized access
• Misuse
• Loss
• Alteration
• Disclosure

However, no online platform can guarantee 100% security.

7. Third-Party Links

Our website may contain links to third-party websites.

Soft Bums is not responsible for the privacy practices or content of external websites.

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate details
• Request deletion of your information (subject to legal obligations)

For such requests, please contact us.

9. Policy Updates

Soft Bums reserves the right to update this Privacy Policy at any time without prior notice.

Updated policies will be effective immediately once published on the website.

10. Contact Information

For privacy-related questions or support:

Soft Bums

📞 Phone: +91 95008 28559
📧 Email: guganenterprises1925@gmail.com