Shipping Policy

At Soft Bums, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing

• Orders are processed only after successful payment confirmation.
• Processing time typically takes 1–3 business days, depending on product availability.
• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeline

Estimated delivery times may vary based on your location:

• Within Tamil Nadu: 2–5 business days
• Across India: 4–8 business days
• Remote locations may require additional delivery time.

Please note that delivery timelines are estimates and may be affected by courier delays, public holidays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be shown during checkout before payment confirmation.
• Free shipping offers, if available, will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped:

• Shipping confirmation may be sent via email, SMS, or WhatsApp (if applicable)
• Tracking details will be shared whenever available

5. Delivery Issues

Please ensure that your shipping address and contact details are entered correctly while placing your order.

Soft Bums will not be responsible for delivery failures caused by:

• Incorrect shipping information
• Customer unavailability during delivery
• Failed delivery attempts by courier partners

Additional shipping charges may apply for re-delivery if required.

6. Damaged Deliveries

If your order arrives damaged:

• Please contact us within 24 hours of delivery
• A complete unboxing video from opening the sealed package is mandatory for damage claims
• Clear photos of the damaged product may also be required

Claims without proper proof may not be accepted.

7. Delays Beyond Our Control

While we strive for timely delivery, delays may occur due to:

• Courier service disruptions
• Public holidays or festive seasons
• Weather conditions
• High order volumes
• Remote delivery areas

Soft Bums is not responsible for delays caused by third-party shipping partners.

8. Contact Information

For shipping-related assistance:

Soft Bums

📞 Phone: +91 95008 28559
📧 Email: guganenterprises1925@gmail.com